- Managed technical support for Huawei Cloud services, including computing, Storage, Networking, Databases, AI, Analytics, Security & Compliance, and Middleware, ensuring comprehensive customer satisfaction.
- Handled billing services in the Customer Billing Center, managing payment invoices and utilizing CRM tools to streamline processes.
- Collaborated with cross-functional teams to resolve complex cloud-related issues, reducing resolution times by 20% and enhancing overall
- service efficiency.
- Delivered exceptional customer service by warmly welcoming and assisting guests with orders and menu information.
- Efficiently managed and fulfilled orders while maintaining cleanliness and hygiene standards, collaborating with kitchen staff, and restocking
supplies. - Maintained an invited dining atmosphere through attentive table bussing, sanitation protocols, and setup tasks was a crucial aspect of this role.
- Efficiently processed banking transactions and provided personalized guidance on products and services to empower customers in achieving
their financial goals. - Efficiently managed secure payment processing and customer personal information while implementing flexible payment time frames and methods as required through CRM software.
- Provided comprehensive customer support for Nintendo Switch gaming console, accessories, online store orders, software, and technical
troubleshooting, including facilitating repairs for damaged consoles and controllers.
- Played an integral role in organizing and facilitating college events, demonstrating strong event management skills.
- Contributed to event setup, management, and breakdown, ensuring smooth execution and a positive attendee experience.
Industrial Engineering Technology graduate from Liberty University, with a 3.81 GPA and Dean's List honors. I bring hands-on experience in technical support, customer service, and event management. Currently, I am working as a Customer Support Engineer at Huawei Latin America, where I manage cloud services, oversee billing processes, and enhance customer satisfaction.
I am skilled in SolidWorks, Excel, and Lean Six Sigma, and have successfully led projects that improved process efficiency and compliance with industry standards. My experience includes designing technical solutions, optimizing workflows, and coordinating events, which has honed my problem-solving and leadership abilities.
I am actively seeking opportunities to leverage my technical expertise and leadership skills in engineering and project management roles. I am enthusiastic about connecting with professionals, exploring innovative projects, and contributing to organizational success.
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